Gulf Stream Press is a specialty publisher that supports the personal vision of its founder, Ron Palmer. That vision is: "to improve the state of human affairs by advancing the art and science of managing complexity." Gulf Stream Press provides books and information involving the IT Service Management Industry from today's leading IT experts, written in a clear, easily understood manner. If you are a nontechnical manager looking to better leverage your organization's use of IT, a technical manager looking to master the growing complexity of delivering IT services, a technical person looking to understand this unstoppable trend towards IT Service Management, or a student looking to pass the ITIL Foundations exam, this website is a great resource for you.